Refund policy

90-day returns

You have 90 days from the delivery date to return any piece. It must be unworn, undamaged and in its original packaging.

How to start a return

Email support@perrinejewelry.com with your order number and, where the issue is a fault or a wrong item, a photograph. We reply with return instructions within 48 hours. Do not send anything back before receiving those instructions, as we cannot process unannounced returns.

Return shipping

If you are returning because you changed your mind, the return postage is yours.

If the piece arrived faulty, damaged, or is not what you ordered, you choose: a replacement, which carries the same 10 USD handling fee as a warranty claim and covers shipping, packaging and processing; or a full refund of what you paid, with no fee at all.

Refunds

Once the return arrives and is checked, the refund is issued to the original payment method within 10 business days. Your bank may take a few additional days to show it. Original shipping was free, so nothing is deducted on that account.

Damaged or incorrect items

Tell us within 14 days of delivery and send a photograph. We do not require the faulty item back before sending a replacement. A replacement carries the 10 USD handling fee; a full refund does not.

Cancelling an order

Orders can be cancelled within 48 hours of being placed, provided they have not yet been dispatched. After dispatch, the return process above applies instead.

Items we cannot accept back

Personalised and engraved pieces cannot be returned for a change of mind, because they are made to your specification and cannot be resold. This does not affect your rights if the item arrives faulty or does not match what you ordered.

Statutory rights

Nothing here limits the rights you have under the consumer law of your own country. Customers in the European Union keep the 14-day right of withdrawal, which runs alongside, not instead of, the 90-day window above.